Getting negative feedback sucks because it affects your reputation. If you were the buyer would you rather buy from a seller with 99% feedback, or 80%?
Unfortunately getting negative feedback is part of the business of selling on Ebay, but thankfully there are some things you can do to remove or minimize your negative feedback.
So how to get negative feedback removed on Ebay? In this article I’ll talk about that plus a few other things.
- How to get your negative feedback revised
- Is feedback important?
- How to avoid negative feedback
1. Revising Existing Negative Feedback to Positive Or Neutral
First thing you do is go to this link right HERE.
This link will take you to the “Ebay Forum” page where you can then click on “Request Feedback Revision.” You’ll see a list of all the negative/neutral feedbacks you’ve gotten in the last 30 days. Click on one and you’ll be given a comment box where you can type a message to the buyer.
So for example if you got the negative feedback because of an issue with the item and you’ve refunded them, you could type in something like: “Dear buyer, I’m sorry about the problem with this item. To resolve this situation, I have issued you a full refund. If you could revise this feedback to neutral, I would very much appreciate it.”
You should try to revise the feedback a day or two after you’ve refunded them. This is because if they gave negative feedback, they’ll probably READ MORE